Fletcher Services Ltd
Fletcher Services Ltd 

Improving software engineering quality ...

Welcome to Fletcher Services Ltd.

Fletcher Services Limited provides consultancy and support services to organisations in the quality and software assurance domains. We provide support for:

  • QMaaS: Quality-Manager-as-a-Service - Companies that need personnel for internal audit schedules, for supporting Certification activities, and for supporting surveillance visits that check compliance to ISO 9001 and ISO 27001 standards but cannot justify the costs of a full-time Quality Manager;
  • Information Security and Quality Management system design, development, implementation, and update – Companies that want an ISMS/QMS designed for their organisation’s specific operations, or to clear non-conformances raised by a Certification Body, or to extend an existing ISMS/QMS meet new standards relevant to new company operations;
  • Additional Project personnel support – For large projects with significant software or assurance requirements, where there is insufficient personnel available from the current company resource pool;
  • Supplier process assessments – Assessing the capabilities of suppliers or to align and improve the process interfaces between a customer and supplier;
  • Customer tenders - Evaluations of customer quality requirements and their impact on the company processes and their implementation for the customer project;
  • Supplier tender evaluations – Evaluation of supplier proposals against quality and software assurance requirements in response to tenders raised by a company.
  • We have experience of a variety of standards that include ISO9001, ISO27001, ISO20000, IEC61508, ECSS, DO-178A/B/C, Def Stan 00-055, Def Stan 00-056, Def Stan 05-057, Def Stan 05-138, where practices and deliverables contribute to the verification and assurance evidence.

The industries we support:

Spacecraft

We can provide specialised software product assurance support to ground segment or space segment projects, helping clients meet the ECSS requirements. High dependability is the driving force behind semi-autonomous space vehicles which applies to both programmable hardware and software. Space projects require high levels of design verification and failure analysis before commitment is made to manufacturing and deployment. This is especially true for the new generation of software configurable satellite systems being developed.

The Space sector is becoming more accessible to small to medium enterprises offering software development capabilities, but even small businesses need to comply with many of the Space industry standards and finding the minimum can be difficult. We can advise and support SME’s in their development of a QMS suitable to meet the needs of the space industry.

High Integrity & Reliability

With the wider establishment of high integrity, high reliability, and high availability standards, customers are demanding greater compliance to these internationally recognised standards across many industries. The industries taking the lead in using these standards include:

  • medical systems (ISO13485)

  • power transmission & distribution (grid networks) (IEC61508)

  • aerospace (DO-178B/C, Def Stan 00-055 and 00-056)

  • automotive systems (ISO26262)

  • security systems (ISO8892, ISO270xx series, HMG SPF)

  • rail systems (IEC61508, ISO15288, ISO12207)

The services we offer:

QMS & ISMS Design

Our experiences in the range of industries and sectors in which we operate, demonstrate the portability of the quality principles we use in our consultancy work. Pure quality and information management practices can be applied in most domain contexts when applied in a modular fashion. The customer operational benefits of this approach result in QMS and ISMS Frameworks that require low maintenance, even as the standards evolve over time. This is the result of many years of use of the Capability Maturity Model frameworks that now underpin many of the structural models used by the international standards bodies.

Supplier Assessments

Looking at new suppliers of software development services can be risky, unless you can gain insight to their strengths and weaknesses, in terms of process maturity.

When assessing suppliers, the maturity you seek can vary according to your own strengths, and according to your experiences in previous projects.

Some suppliers sacrifice quality to meet schedules, some sacrifice scope for testability, some trap you into paying for change requests to cover the gaps in your requirements, some go from requirement to code without any architectural integrity. Current security trends now require suppliers to contribute to the security of products and services, and their operational use. The right standards need to be cascaded down the supply chain and their implementations verified for compliance.

If you have any questions, please contact us via our contact form.

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